Pretty branch, ugly service.

I usually visit the ABSA in Hyde Park, where I have been happy with their service. However, I needed to speak to a business banker and so I was referred to the Rosebank branch. I went in on Thursday morning 01 August to sort out 2 issues. My first issue was misunderstood and therefore relayed incorrectly and I had to re-explain to the other person who had been called to assist. On the second issue, I was assisted by Pfarelo Mushaisano who I would like to commend on his friendly and efficient assistance. Pfarelo informed me that the business banking consultant (Nevan) was not in the branch, but would call me to advise me and sort out my query. Pfarelo emailed him my details while I was there and said I could follow up with him if I was not contacted. By Friday lunch time I had heard nothing and I emailed Pfarelo, who said that the initial consultant (Nevan) was unavailable and they were organising another business banking consultant to call me. Nobody has contacted me. While Pfarelo was helpful and very pleasant to deal with, the overall service at the Rosebank ABSA was shocking. They have clearly invested a lot of time and money redoing that branch, but the service level is poor and I heard other customers complaining as well. It took me 1.5 hours to explain my queries, have my overdraft increased and be told that a business banking consultant would contact me. I have had my account with ABSA since 2003 and would happily move to another bank with better and more personalised service, if it wasn't for practical business restrictions that force me to keep this account.