Pretending not to hear me

I just called the Absa vehicle finance section and was waiting for a very long time as they are busy. Finally got through to Garth. Who was Hello, hello-ing - pretending to not hear me. So lazy on a Monday morning really? And all i wanted was to be transferred to The secured restructuring department who does not have a direct number.

This is just pathetic, Garth - you are useless.