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I'm assisting my sister in law to get a bond. we learned that she had a credit card with Absa in 2010. I called the call center and was referred to the branch for assistance. The consultant then put us on the line with someone in JHB who confirmed all her details and immediately requested payment. The problem is that my sister in law has an active cheque account with Absa - nobody from the bank has been in contact with her since 2013 to make suitable arrangements or discuss the account - The lady in JHB said that the account is in the process of being handed over to legal after she has taken her details "scarring tactics". she also informed that she will email a letter to the branch in 8 days time and same will be forwarded to myself. The bank did not follow due process to contact the client to remedy this account since 2013. this matter is thus prescribed and account should be closed off.