AS
Ashley S
1 reviews | Active since Sept 2014
17 Aug 2021, 16:52
Prescribed account letter
I have had an account with this bank which has prescribed, the credit bureau has removed the account from my itc profile and notified me via email that the dispute has been resolved in my favor.
It has been almost a month trying to get a letter of confirmation for this account being removed/prescribed from this bank.
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Absa's replyOfficial
18 Aug 2021, 11:04Dear Monique Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply18 Aug 2021, 11:04
Official
Dear Monique Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,