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Nathan B

1 reviews | Active since Nov 2012

23 Jun 2015, 17:02

Prescribe Debt

Will Absa please update my profile with the bank. In August 2014 I app**** for a car worth R146,000.00 and was approved and signed the contract for the car. A week later that car's gearbox became faulty and returned it to the dealership for repairs. After one month and having a debit order go off for the car, the dealership cancelled the deal as it was uneconomically to repair. A month later I app**** for a credit card with Absa and was approved for R10,000. I took the credit card. Three weeks ago from today (23 June 2015) a consultant from the bank called me to ask if I want a credit increase. I proceed and was giving an extra R5500. NOW, never during this time was it mention to me of an credit card on my name that is with legal department. So I app**** for a car loan and was declined. Due to a credit card I have not been made aware of in more than four years!!! As far as I am aware debts, such as clothing accounts, cellphones and credit card debt, prescribe after three years - if there has been no payment or acknowledgement of it and no summons in respect of it - and the consumer is then not obliged to pay the debt. Absa has my contact info and haven't asked about the credit card

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Replies (1)
Absa
Absa's reply24 Jun 2015, 08:45
Official
Hello nathan9884,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd

Best regards,