Preposterous Service from Absa Card Division

<p>The recenter interaction and engagement with Absa Bank Card Division left me gob smacked. </p> <p> </p> <p>I did an online application for a credit card and garage card, it took them not even 2 days to deliver my card. However the card was not activated. I called the call centre and they advised me it would take approximately two days for my FICA documents to be finalised, just to find out a few days after that my application was not finalised (how do you deliver a card if the application is not finalised)??? Then my query was escalated, bear in mind the call centre cannot give you answers, the application and complaints departments doesnt have phones you have to communicate via e-mail. Needless to say its a loosing battle, no one returns to your mail. I have gone to the extend to e-mail the Absa Card Division Team Leader but not even on management level do you find customer service. Its been nearly two weeks, I'm getting credit card statements yet I'm sitting with a card I cannot use. And yet Absa still gives you the silent treatment.</p>