EJ
Ettiene J
1 reviews | Active since Feb 2020
04 Feb 2020, 13:42
Prepaid electricity never received
I bought prepaid electricity at the Absa ATM and never received the prepaid electricity. Money were never refunded back to my account. The problem is not with the prepaid electricity company but with Absa.
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Absa's replyOfficial
04 Feb 2020, 15:26Dear Ettiene,, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply04 Feb 2020, 15:26
Official
Dear Ettiene,, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd