CV
Caren V
1 reviews | Active since Dec 2019
11 Dec 2019, 19:47
Prepaid Airtime not received via banking app
I purchased Vodacom airtime on the Absa Banking App, I never received the airtime. I did log a complaint. It has been 2 weeks now, no one responds with valuable feedback and they just close the case time after time. This is very poor service to say the least. They took my money but no airtime.
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Absa's replyOfficial
12 Dec 2019, 15:17 Dear Caren De Villiers Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply12 Dec 2019, 15:17
Official
Dear Caren De Villiers Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care