LT
Lawrence T
1 reviews | Active since Mar 2018
09 Dec 2025, 08:40
Premiums variation
I app**** for a premium reduction on my VAF account on 11 November via a phone call. During the conversation, I was informed that the adjustment would take effect by the end of November. However, upon reviewing my latest statement, I noticed that no changes have been made. Could you kindly confirm the status of my request and advise on the next steps?
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Absa's replyOfficial
09 Dec 2025, 09:05 Dear Lawrence, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2 RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply09 Dec 2025, 09:05
Official
Dear Lawrence, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2 RegardsGodfrey NdouCustomer Value Management
Best regards,