premiums refund

I filled for an insurance claim ********** 2*001*001 for policy number ********** 2*001 with absa I direct on the 28th of June 2017, which was rejected on the 16th of august 2017. I was advised that all my premiums paid after the claim will be refunded but since then absa I direct has not cancelled my policy and they keep on debiting my account and when I call I they keep on transferring me from pillar to post and they always say that someone will call me back. I mean really now how hard is it to cancel a policy since you wrote off my car and rejected my claim and pay me back my premiums as promised. what you are doing is ***** , debiting my account for a car that has been written off. do I have to go a public platform for you as an insurer who knows very well about treating customers fairly, to do as promised ??? let me not even get started on your call center agents, every time I call ion to query if my policy is cancelled they always say that they are referring me to the credit department ...

all I want is my premium back and for the policy to be cancelled asap so that you can stop debiting my account. I am asking for a lot ...???