Premium review refused and rewards date moved every month

I’ve been with ABSA Active Insurance and I haven’t claimed in the past 12 months. When I tried to have my premium reviewed, the experience was disappointing, I was dismissed, given different explanations, and even told I could leave.

What made it worse is the rewards programme. I have over R2,500 in rewards that should be paid out, but the payout date keeps getting moved. Every month the payment date shifts again, so I still haven’t received the money.

For context, my driving is minimal, I only drive about 5 km a day to drop my kids off, so I expected the premium and rewards to be straightforward and consistent. I’ve kept my vehicle insured with them for a while due to relationships within ABSA, but I’ve decided to cancel because it feels like they don’t value clients. Other insurers are offering significantly lower premiums for similar cover.