Premium query

Hello peter. I'm having a problem with the way absa insurance treats me. I'm a pensioner 61 years old. I'm having a car insurance and household contents insurance with them. In February I wrote to them requesting them to review my premium as I'm a pensioner, stating the reasons for reviewing my premiums. I wrote to them 3 times before they responded. When they increased my premium in February I was never notified. This November they have done the same thing again, increased my premium without notifying me again.

I'm paying R1740. 42 of which it is too much for a pensioner like me. On Monday I called them, the lady who was helping me said they can't review it now since it's an Interim one. I will have to wait for February next year. She said it's not possible to increase without notifying me, then she said she was checking to verify if I didn't get any notification. After checking she said nothing to show that I never got any notification. I wrote to them after the call, till now they haven't responded, they are quiet as if I never wrote to them.

Absa is not showing any commitment about their clients.

Regards

Mabena LN