Premium-ly **** service

Hi, I received a call recently to update my account to a premium account and I should expect a call about the delivery of my card soon, however, I have not heard anything from Absa - it's been SILENT. I have had to call the call centre twice, as the first time the phone was put down on me, the second time I was passed from person to person only to find out that my account has had NO CHANGES? Seriously? Is this service? Why call me to activate something then NOT DO IT? Please call me asap to resolve: ***. Thanks and Kind Regards,Ms HRF Goate