SP
Stephanus P

1 reviews | Active since Oct 2011

14 Jun 2022, 15:15

Premium Credit Cards Don't Work With Samsung Pay - New Client

So sick of this bank. I used to be a client, left you in 2009, opened a new account now in 2022 but the service is 10 times worse than when I left you in 2009. I have opened a new credit card account, I am trying to link my new Premium Credit Card to Samsung Pay on my cellphone. It is not working, I keep getting an error of "Invalid card details" or "Can't complete registration, your request wasn't approved by the issuer". I have made 12 phone calls in excess of 4 hours that I had to pay for with no one resolving the issue. The call centre is not taking any accountability, they just keep on referring me to the branch. I have visited the branch 4 times already, the branch keeps on calling the call centre, no one can help me. The branch has performed the chip maintenance on the card (supposed reason provided by the Samsung Pay division), but nothing works. I am so tired of this. The limit is R1000, as I was looking to transfer funds into the account for travel purposes to spend in a positive. I left Nedbank in May 2022 after only two weeks due to poor service. I am reaching this point now with ABSA as well. All my other bank cards from other banks work fine in Samsung Pay. Just ABSA with this complete incompetence is not assisting me. I am tired of being sent from person A to B to C to D...endlessly whilst no one is resolving the issue. Please resolve this issue ASAP or I will close the 15 day old account, I don't have any more time for this nonsense and I am not willing to go into a branch for a 5th time or to pay any more call costs for additional calls. Disgusting service. And I am a new client!!!!

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