EL
Eric L
1 reviews | Active since Mar 2018
12 Aug 2022, 11:13
Premium credit card ****
I got a premium credit card because the following line was used to sell it to me: "You won't ever have to go into a branch again, because you can use the premium support line on the back of the card". The very first thing I want to to (activate the card) requires me to go into a branch. I can't enable it through the app because it just says "Unable to save your changes". The call center told me outright that the sales phrase about not having to go into a branch is nonsense. This is in a word - ****. False marketing. In what world must I go into a branch to activate a card? Are you kidding me?
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Eric L's updateReviewer Update
12 Aug 2022, 11:23The premium line is just as **** as any other help line.
The call center told me to request my PIN through the voice assistant as it could maybe activate my card. BTW you voice assistance on your PREMIUM line enters an infinite loop when you want your PIN read to you. "To have your PIN read to you, press 1" -> pressed 1 -> "Let me repeat those options for you. To have your PIN read out to you, press 1"... etc.
I get mocked at work for using ABSA btw. You guys are a joke.
The call center told me to request my PIN through the voice assistant as it could maybe activate my card. BTW you voice assistance on your PREMIUM line enters an infinite loop when you want your PIN read to you. "To have your PIN read to you, press 1" -> pressed 1 -> "Let me repeat those options for you. To have your PIN read out to you, press 1"... etc.
I get mocked at work for using ABSA btw. You guys are a joke.
EL
Eric L's update12 Aug 2022, 11:23
Reviewer Update
The premium line is just as **** as any other help line.
The call center told me to request my PIN through the voice assistant as it could maybe activate my card. BTW you voice assistance on your PREMIUM line enters an infinite loop when you want your PIN read to you. "To have your PIN read to you, press 1" -> pressed 1 -> "Let me repeat those options for you. To have your PIN read out to you, press 1"... etc.
I get mocked at work for using ABSA btw. You guys are a joke.
The call center told me to request my PIN through the voice assistant as it could maybe activate my card. BTW you voice assistance on your PREMIUM line enters an infinite loop when you want your PIN read to you. "To have your PIN read to you, press 1" -> pressed 1 -> "Let me repeat those options for you. To have your PIN read out to you, press 1"... etc.
I get mocked at work for using ABSA btw. You guys are a joke.