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I am in Awe at the service i have received at Absa i have been for the past week attending to a block on my credit card that was delivered to me on 27 August 2020 which i could not immediately access due to the *********** staff at Jabulani Mall soweto branch . At first i was told the the very same smart ID card which was given to them upon application which they had approved that it was now not registered with the department of home affairs , the failed to verify documents upon application and now made it my problem to do all necessary follow ups . I then did as i was told and had my credit card unblocked , after an amount of R4000 that i had withdrew from my card it was to my surprise that they had taken it upon themselves to decide without any authorization from me to assume ***** was done on my account and blocked it again . I then went into the Maponya mall Soweto branch hoping this would be cleared up by a different staff member whom i assumed may have had more knowledge to what i had been dealing with and it is unfortunate that i would have to say being a black man and assisted by another black person they have not resolved my issue instead i have been sent from pillar to post . I am disgusted to see that none of the staff members of Absa even card divisions could not simply tell me why i had a block on my card , how i could resolve it an when it would be resolved as a business man this has affected so much of what i had intended to do as you know no one just applies for a credit card without having great use for it.How can I be still be a ********* even though I went inside the branch to do the verification with my finger on the biometric.