HB
Hemant B
1 reviews | Active since Jun 2012
30 Nov 2023, 14:41
*********** Premium Banking Staff
My credit card is expiring end November 2023, i called the premium line to order a new credit card to replace the existing one. The consultant took all the details down and assured me it will be resolved and i will have the new card in 5-7 days. I collected the new card today and low and behold the idiot consultant ordered a card replacement instead of a new card. What must i do with 2 expired ABSA?????
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Absa's replyOfficial
30 Nov 2023, 18:48 Dear Hemant Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply30 Nov 2023, 18:48
Official
Dear Hemant Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care