KC
Kevin C
1 reviews | Active since Oct 2012
21 Apr 2021, 09:26
Premium Banking Priority Promise Falls Short
I requested assistance with international payments from the premium banking department last Thursday morning. After two days of not receiving a response, I contacted them again citing the case number I had received. Now 5 business days later and still no response, this despite being a "premium banking client" with "priority service" Highly disappointed.
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Absa's replyOfficial
21 Apr 2021, 11:50Dear Kevin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply21 Apr 2021, 11:50
Official
Dear Kevin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care