Premium Banking my Foot!!

I have to say that I am absolutely disgusted by the service I have received from your organization in the past few days.

I opened an account online on the 16th of Feb 2023 and I have been sent from pillar to post since then.

Firstly I was sent to a branch by a call center agent (who is very reactive by the way, not helpful at all) and when I got to the branch I was told that I didn't need to go there as all my documents are in order and they do not understand why I was referred there in the first place.

Secondly I requested my card to be delivered to the branch but yesterday I was advised that it will be delivered to me, where? I don't know as I haven't provided any delivery details/address.

Nobody can give me any definite answers on WHEN I will get my card or WHERE my card currently is.

Please advise if this is the level of service I must expect or is it better if I just go to another bank?

THIS IS REALLY POOOR!!!!