Premium Banking Done Wrong - C-***8

Premium Banking C-***8 - Xenios After calling the PREMIUM BANKING LINE and not being able to contact ANYONE or get a reply. I went into the FOURWAYS ABSA BRANCH where I requested a STATEMENT @ R80/month. EVENTUALLY Premium Services contacted me via email 4 days later to tell me a Statement costs R40/month. After I have signed at the branch. The branch won’t cancel that. I need ABSA to cancel the detailed statement that was app**** for at the branch which is 100% more expensive and get me my digital statement at R40/month. As a private banking client I will take my business to an establishment that does follow due process. How can your teller look me in the eye and quote me R80~month. *******. Shameful