Premium Banker with no premium service

1 hour and 5 agents with no joy. I have an ABSA App and I have internet banking. I have been requesting a 3 month bank statement which means I would like from the 18th of November till today. Both are only giving me from the 1st of December 2018. I call the call centre they leave me waiting and eventually tells me there is a technical error today to which i respond you are lying i had the same problem on Friday. They then transfer me to transactional lending who tells me they the wrong department and put me through to a agent. The agent hears me out for the 3rd time and then tells me they don't know but they going to transfer me to the Premium cheque account. I finally get through to them and the phone gets cut which the previous agent warned me about. The agent from the "premium" account doesn't even call me back knowing that if I call back I won't get to speak to her. I wait and wait and nothing. I then get emails with statements but not what i wanted. After a while I call the number again and speak to an agent after 27 minutes after him telling me that I am doing it wrong and to realise that there is a system problem. He then says he cannot give me what i need and if I go to an ATM machine I might now get it there as well because they work on the same system I need to go to a branch.

So a hour wasted a useless app and an even more useless call centre....I have the following questions.

What is the use of having a premium cheque account? How does ABSA charge me for bank statements yet not giving me accurate information? I pay more than R1000 in fees and yet no joy. I have an app and internet banking yes I still have to ride out my petrol to a branch and then pay them to give me a statement.

I asked the agent do you think it is fair that Absa is going to charge me when they not giving me what i asked for?? More bank fees, Petrol Wasted, Airtime wasted....this feels like a lose to me.