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JS
Jessica S

1 reviews | Active since Jan 2011

04 Apr 2018, 09:21

premium banker but getting charged swipes,internet banking etc

Hi

I have premium banking yet I am getting charged an internet banking fee and POS purchase charges, sms notifications etc please see my charge statements. As per your site I should be getting free sms notification Free card swipes Free cash withdrawals etc.

Please reimburse me the 2 amounts I have been charged for Jan,Feb & March amounts and correct the set up that I am being charged.

Kind regards, Jessica

0
Replies (3)
Absa
Absa's reply05 Apr 2018, 13:48
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

JS
Jessica S's update06 Apr 2018, 07:34
Reviewer Update
Thank you Claudette for phoning me back and sorting out the issue in less then an hour. The error was made at Table Bay Mall branch but the Gardens branch managed to help me out very quickly, the matter is now resolved. Thank you for your quick response.
JS
Jessica S's update09 Apr 2018, 08:41
Reviewer Update
I was told I would be re-embersed the difference in charges this still has not happened and of top of this I have been charged a random R7.26 Acc fee on the 6 April and a R51.84 transaction charges. Stop taking my money and place me on the correct account and re-embers me the difference.