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phungula N
1 reviews | Active since Sept 2017
19 Jul 2021, 19:42
Premium account
Good day
I need help from absa, on the 14 I app**** for premium account online and it was approved, I have account number, I was requested to appload documents online of which I did many times however no feedback from absa regarding my application and I have submitted the account number to payroll so I can start get paid on that account end of this month. I called premium banking department today 3 times but no help and now I feel like absa doesn't want me to bank with them. Remember I'm moving from standard bank to absa because I thought absa is a good bank so please assist me to join absa as soon as possible.
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Absa's replyOfficial
20 Jul 2021, 12:53 Dear Phungula Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply20 Jul 2021, 12:53
Official
Dear Phungula Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care