1 reviews | Active since Mar 2012
Absa premier banking is completely useless. Their premier credit card call center agents(Laila Ahmed) have no way of speaking and don’t know their products. I have a premier Cheque account and credit card with Absa. With my Cheque card I cannot make payments online because 3D secure is not activated. I have phoned twice and it still hasn’t been activated. With my credit card, I tried swiping only for it to get declined. Put more money in there just to be safe. Still declined. Tried to withdraw money to pay for my goods. Card not activated(I have been using this card for almost 6 months). Go to the branch. Consultant said card was activated. Go back to the store to pay for goods. Card declined. Go back to the atm to withdraw money. Daily limit exceeded. Go back to the branch. Lady says she has to reset my limits. Go back to the store. Card declined. Go to the atm. Insufficient funds. Go back to the store and ask the lady to select the Cheque account option. Card declined. Back to the branch. Apparently I have 2 Cheque accounts linked to the credit card. She removed the one that was never used and says it should be fine now. Go to the store. Ask the lady to try Cheque option and it goes through. Go to the garage after work. Petrol filled. Card declined. Cheque and credit card option. Both decline. Go to absa atm. Insufficient funds. Ask the attendant to swipe my petrol card that is linked to my credit card. It goes through. Try and order food from home. Card declines. Try my actual Cheque card. Declined. 3D secure still not activated. Call the call Centre again. Try to activate it now for the 3rd time. Give up and use card from another bank. Works perfectly. All this in one day. It was an absolute ********** experience with absa. Their customer service is pathetic. Nobody seems to know what they are doing.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
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