Pre-paid electricy generated for wrong meter!?

Been pretty happy with Absa app until last week when I bought the monthly prepaid electricity units through the app (a beneficiary I have ALWAYS bought electricity for).

I received the tokens, but once I had entered them the meter wouldn't take them. I called the number on the receipt but they said that they have no record of my recent purchase for my meter number, yet the money had gone off from my account.

I went into the ABSA branch to find out what's happening. Turns out the tokens received are for a completely different meter number! They couldn't assist so I had to log a complaint to ********** A week goes by and I receive an sms from ABSA quoting my complaint reference number but giving me exactly the same token number and even quoting the incorrect meter number. That's it, the complaint was closed from their side even though I called immediately and even sent a follow up mail stating that they had basically just sent me the same token which was for the wrong meter number (I have no idea where the other meter number comes from, I have only ever bought for one meter). So I am still sitting without units (that I budget monthly for). Keep phoning and keep getting told that I will be called back. For 3 days now.

I even emailed ********** but am still waiting for a reply. This is beyond frustrating!