powersurge

I lodged power surge with ABSA on the 8th of January2021, per mail. By the 11th of Jan, there was no feedback of whatsoever received . A follow up call two days after, was advised that claim has not been recorded as yet. It was the recorded and given claim number ***. An electrician came through on the 13th of January. I have since then waiting for feedback from ABSA. I send a follow up email on the 14th, with no response form ABSA, I called on the 16th, they told me that they are still waiting for the report from the electrician. On the 20th I got an email stating that they are still waiting for Assessment report. On the 21st I sent out a follow up email, with no response from ABSA. Today I called again , still no answer. I asked to speak to the manager, but had to cut my call because it is my time and money I am wasting each time. They put you on hold and one has to wait for endless minutes.