POWER SURGE

On the 29/6/15 @ 4h30, we experience a HIGH VOLTAGE POWER SURGE, due to this it damaged some of our goods inside and outside the house. We called ABSA they send out an assessor. Not hearing from ABSA or the Assessor for a week, I phoned in and queried, I was then told that POWER SURGE is an exclusion, and they will send me a letter stating that they will not be replacing the damaged goods (still waiting for letter).<br> We transferred our Bond from Nedbank to Absa in 2006, the policy that I have does not have Power Surge as an Exclusion. Absa has added this to the Policy Reading. Please why were we not given the option to add Power Surge and pay extra, Personal Issuance Company does that. Due to this don't care attitude of ABSA am planning to change my building policy. Because you don't know what is the next exclusion. No Updated Insurance documents were send to me, only received one 14/7/15 after requesting it from ABSA.