HM
Hester M

1 reviews | Active since Jun 2022

23 Jun 2022, 11:37

Power diens van ABSA

Ek sukkel met ABSA bank vanaf Mei 2022 in verband met FAIS/FICA vereistes. Sonder enige kennisgewing kon ek nie meer op die internet bankdienste werk nie. met groot gesukkel probeer met die Konsultant ****ak. Sy sê watter dokumentasie benodig word, wat ek deur stuur na haar. Kan weer bankdienste gebruik vir 2 weke. selfde storie herhaal homself. Nou stuur ek op 'n navraag na hul 'Complaints' afdeling. ek kry 'n verwysing maar geen verdere hulp word aangebied nie. Doen weer navraag by ons konsultant, sonder sukses. Vandag wanneer ek salarisse moet betaal, kan ek weer nie die internet bankdiens gebruik nie. ****ak weer Konsultant sonder sukses asook 'Complaints' afdeling. Waarvoor betaal ons bankkoste as hul dienste so pateties is??

0
Replies (2)
Absa
Absa's reply23 Jun 2022, 13:12
Official
Dear Hester Marais Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa
Absa's reply27 Jun 2022, 13:42
Official
Dear Hester Marais

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***0.

Kindly provide our office with your account or ID number to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

Best regards,