Pour Client Service ABSA

Good Day ,on 9/11/ 2021 ,I gave a report to Hallo Peter , ABSA repleid , said that covid is the cause of the delay . The matter has also been refered to the Bank Ombutsman ref C ***9 , to date I have had no feedback from ABSA or the Banking Obutsman , This matter has been dragining on from 18 January 2021 , ABSA recieved all needed documentatiin as requiered concerning the estate ,all that needs to be done is that ABSA must transfer the money into the Estate acount as was provided , I cant see any reason why this should take 11 months just to transfer funds frim one accout to another , this is totaly unexseptable and rediculous , in my opinion ABSA staff are not competent to do their work , if a simple mattter likethistakes do long , good luck to ABSA client who have more complicated matters than ours , To date no one from ABSA nor the Ombutsman has contacted back , exept for lame Covid excuse on 10/11/2021 I would appreciate if Hallo Peter ca assit me on this matter , once again REGARDS Louis Nel ***)