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Firoz B
1 reviews | Active since Mar 2009
02 Sept 2020, 09:58
Post Office faster than email at ABSA.
Dinosaur bank - I sent an email; query on the 25th of August asking how I can terminate my fixed deposit that matures on the 31st of August (which they will reinvest if no answer was received). I got a response on the 1st of September. Sure, blame it on Covid... And it was impossible to get through on your savings helpline as well, gets cut-off when connecting you to an agent.
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Absa's replyOfficial
02 Sept 2020, 11:10Dear Firoz, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply02 Sept 2020, 11:10
Official
Dear Firoz, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd