aM
anver M

1 reviews | Active since Apr 2014

30 Jan 2019, 21:32

Possibly the most backward bank in the world. They just cost me a lovely car. Bunch of *********** idiots.

I have internet banking and made an online payment to a new beneficiary. You cannot use ABSA's internet banking without their useless APP being activated. So one would assume that using internet banking together with the APP gives fantastic security. So my online limit for payments is R200 000. I loaded a new beneficiary from whom I am trying to buy a car. I had to make the payment tonight. Via the "incredible security" of the APP and internet banking I loaded the new beneficiary and then proceeded to make payment of R180 000. ABSA and their fantastically **** systems decided that this was a "suspicious" transaction so they blocked it. I was then given a message to call : ***. I did this and was told they can't help me because I need to speak to internet banking. Got transferred to internet banking who said I have to go back to *****. Went back to ***** and again told I need to speak to internet banking. Then got told that internet banking staff have now gone home and only they can help me tomorrow. Bunch of *********** fools have cost me a lovely car which I had to pay for by tonight. Thank GOD for real banks like Capitec and Nedbank.

0
Replies (2)
Absa
Absa's reply31 Jan 2019, 13:45
Official
Dear Client
 
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

aM
anver M's update03 Feb 2019, 21:18
Reviewer Update
Dear Vanessa, many thanks for your response below. Unfortunately investigating the incompetence and laziness of the call centre staff doesn't help at all. Perhaps you should investigate why you are unable to properly train and monitor your staff. I honestly have no interest in the case number you have provided as you cannot bolt the stable door after the horse has bolted. The fact that it took Zaheeda at your call centre a few minutes to resolve the issue the next morning is a clear indication that your night staff at the call centre are just plain lazy when it gets closer to their time to go home "Good day Mr Moola, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ********** .This confirms that an incident has been logged. My email address is ********** or you can reach me on ********** if you need any further details. "