LvdW
Lodewikus van der Walt
1 reviews | Active since Dec 2016
02 Mar 2021, 08:51
POSSIBLE ***** ON CELL APP
I had difficulty getting through to the ***** helpline.
My reason was not to report *****, but to assist with a possible/probable method of people attempting *****.
The cellphone app remains open should a person not log out but merely use the 'back' key. As soon as this happens (by chance or by habit) you receive a phone call on your cell. If you answer, nothing happens. If you do not answer you immediately get another call with a cell number. This happens , sometimes up to three times.
Can Absa please assist to prevent the app to remain open due to the user's unintended fault
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Absa's replyOfficial
02 Mar 2021, 11:16Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply02 Mar 2021, 11:16
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,