1 reviews | Active since Jul 2016

27 Jul 2017, 01:34

Porting of account

<p>On the 22nd or 23rd of May I did porting of an account from Savings to Cheque account at ABSA Mahube Valley (branch), three days later I noticed that i'm not able to make payments and transfer on the internet banking. I went back at ABSA branch Mahube to let them know about my query, then I was told that something went wrong during porting. A call was logged and i was given a reference number, till now the issue has not been resolved, I don't know how many time I tried to ask about it. They keep telling me that they are trying to sort the problem. I'ts now end of July.</p>

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Replies (3)
Absa
Absa's reply28 Jul 2017, 09:10
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

's update01 Aug 2017, 02:45
Reviewer Update

Thank you very much for responding, I hope this matter will be resolved now.

's update07 Aug 2017, 11:50
Reviewer Update

This matter has been resolved now, I like to thank the lady by the name Kamogelo, she's been very helpful since I posted this query here. She has been contacting me, promising that this issue will be resolved.

Well done ABSA.