POPIA BREADLCH AND *****

Absa management for my mom's business/company card had a privacy breach because the business manager made a mistake by putting two other people's signatures on her account.

So they stole money from the card and duplicated her card. When she tried to reach out to the business manager involved in managing her account, the manager refused to help and was rude. It took almost 2 weeks before we could get proof of account holdings to open a police report.

When it was further investigated, it was found that the manager switched other people's signatures on our account and put another person's address. Now ABSA is threatening her to change her FICA details to cover up their privacy breach. On top of that we have all communication of them.also asking her to delete something probably to hide evidence.

We would like to raise this with the POPIA and ombudsman for further help. It took 6 weeks to send back the money that was ****** but they still can't find any of her documents that they sent to ABSA since last year. Meaning no records of her documentation are on their system despite being with this account for more than 10 years or thereabout.

We will be pursuing this soon, and would like advise from any available attorney who would like to take this up as we approach ombudsman.

I would like to add that we were ignored for any form of assistance until we have to involve other departments from Absa just to get someone to take this seriously. We also have a police report, phone call evidence wl be within Absa and all email communications

I.will personally be deleting all.my accounts with ABSA for their poor management, breach of privacy, ***** and also lack of accountability.

Kindly send an email to *** if you're an attorney or have similar issues like this as we build a case.

Thank you. And I would like to formerly take this up with top management within ABSA to also report this business manager who managed to have two foreign signatures access to our accounts when that account has always had 3 signatures for it.

Since they refuse to do right by us, as POPIA breach is a heavy ******* breach, they can take it up with the law. I'm finally done with Absa.