JF
Johan F

1 reviews | Active since Mar 2015

16 Apr 2019, 12:13

POPI - invasion of privacy - consultant behaviour unacceptable.

Absa has called me for a two days in a row to sell me a Credit Card - which I don't want, as explained to consultant on day 1 and day 2 .

On day 2 (third call): I asked the consultant whether he knew about the POPI act, which he said he does. I asked him to explain it to me. He said that's not in his job description. I asked the consultant to please get me his manager. He told me his manager was in a meeting. I told him I was in a meeting until moments ago when he called me to sell an Absa Credit Card for the third time in two days , when I asked not to be called again. I was called again, and left a meeting again, so I asked him to get his manager out of his meeting, since I took time from my meeting, again. The consultant put the phone down in my ear. I still don't know if I will be called again tomorrow.

I wasn't rude, I explained my situation and why I'm asking for the manager.

This is unacceptable. If a consultant is given the Consent from his manager to call me, I expect to be listened to. I didn't want a Credit Card, I didn't just put the phone down, I wasted my time, interrupted my meeting for a second time, to listen to the non-sense I wasn't interested about. A consultant can't just deny my right to privacy (as I instructed the previous day that I'm not interested), and then when I don't want to buy what he's selling, just put the phone down.

Furthermore, if I told one Consultant that I'm not interested in a product, I really won't change my mind in One Day. If I get called again, from the same company, about the same product - it's invasion of my privacy.

For reference, here's the list of number (note, different numbers every time): +27 11 ********** - 15/07/2019 12:27 - call declined +27 11 ********** - 15/07/2019 16:48 - call lasted 32 seconds +27 11 ********** - 16/07/2019 11:10 - call lasted 2 minutes 33 seconds

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Replies (1)
Absa
Absa's reply16 Apr 2019, 14:23
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
 Absa Bank Ltd