ZN
Zinhle N
1 reviews | Active since Dec 2019
06 Dec 2019, 09:37
Poorly handled account
I have been tryin to get assistance from Absa regarding my vehicle that i have with them which currently states that my account is in areas. I recently just found out that I'm in areas with my account which i was not at all aware of, as i have been paying my account every month with no fail. I have gone inside the bank but no one seems to be able to assist me, i call the vehicle and asset finance contact centre and also with them they say account is up to date but cannot issue me a letter stating this. This has now affected my credit record which i believe is really unfair on my side. Can i please get clarity how did this happen and get the sort this out.
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Absa's replyOfficial
06 Dec 2019, 10:40 Dear Zinhle Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply06 Dec 2019, 10:40
Official
Dear Zinhle Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,