POOREST SERVICE EVER

My home geyser burst on 7 Jan 2021. My 80 year old parents is living in the house. I cannot reach ABSA via any telephone number and had to log a claim via a web. Frist Absa response 12 January - this was just to get information Keep on following up till 20 Jan Had to follow up and as no response I've tried contact Absa via other people to try to speak to a PERSON in Absa Then 22 Feb Thabo again let me know contractors was dispatch to my house. Only one arrived and said they will send a report to ABSA 29 Feb again followed up 5 Feb again followed up However Thabo OR anybody at ABSA just does not come back I'm a client with ABSA for 25 years plus paid my insurance or premium regularly without missing one payment and now this ?? And unfortunately this is not my first bad experience with Absa Group. I had to replace the geyser as I cannot wait for them and as mentioned my parents is living in the house. How pathetic and disrespectful. No client centricity. I wonder if the same happens to the people making the decision in that area, how will why react. ABSA thinks nothing of there clients as they are so big so any small little fish in their pond is NOTHING. I wish I can take all my business away, but that will suite no purpose for ABSA.