1 reviews | Active since Dec 2016
Poorest customer services received from a bank in activating a bank account
I've recently opened a bank account with absa and they've taken so long to activate this account I might as well gone to another bank.. I'm expecting my salary to clear my account but becoz of absa incompetence every call center agent who I called promised that this assessor will call me back in 5 MIn..its 2 days later and I'm still waiting and my salary will clear my supposed open account fingers crossed I can't get a bank card by the branches coz this stupid assessor has a digital block on my account and refuses to call me back as promised by his fellow colleagues... I should have just gone to another bank... This is what I had to say via email to absa:
I just need to get something off my chest as it is really bothering me now,
You are supposed to help clients not keep their account on hold digitally.
I opened an account in good faith of using absa bank as my personal banking solution as I daily use this at my office as we use absa banking daily and I felt the service received here was awesome hence the reason I changed.
But now im beginning to get a little irritated as ive been getting messages endlessly saying a consultant will call me but yet nobody has called me yet shortly and my newly opened acccount still has a stupid digital hold on it and I have already had my employer change my banking details for my Salary to be deposited into this new account which could take place this weekend and yet you are dragging this activation process so long its really annoying and a bad first impression.
Please sort this out as if my Salary does not clear then i will rather close this account and use another bank in future
Dear Client
Thank you for bringing this matter to our attention. Kindly provide me with your ID number in order for me to investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Client
Thank you for bringing this matter to our attention. Kindly provide me with your ID number in order for me to investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
