Poorest customer service

After a lot of back and forth, I eventually got to this point where I just had enough. I have moved all my business except my home loan away from this terrible institution. Multiple times I've been enquiring about a calculation (or an example) for penalties if I settle my home loan before the 90-day notice period and every time I receive a mediocre reply stating that penalties will be due if I settle before the 90-day period with another email immediately thereafter stating that the case has been closed.

I am sick and tired of Absa, they're out of tune with their clients, staff is unable to read and analyze complaints/queries and I am so glad that I will one of these days be rid of this institution.