Poor Workmanship & NO service from Absa Insurance

<p>During August'16 i lodged a complain on previous claim (Claim nr ********** ) where Absa's contractor done poor workmanship on the tiling work in shower after a burst pipe in wall. The tiles is falling off the wall, all 18 tiles has a hollow sound when knocking on it. The assessor (Henry Franklin) then claims that i have to replace the mixer, which never leaked before, before they will fix the tiling. Upon replacing the mixer & a new shower rose i discovered that all the tiles has ben glued onto the wall and Not cemented and my plumber showed me that the contractor who worked there has damaged my old mixer. All evidence has been forwarded to the assessor. Besides the cost of the new mixer it costs me R1425.00 just for labour replacing the mixer which i feel they are reponsible to fit the bill. Now a week later and we still don't have a shower as they don;t come and repair their poor workmanship. Keep following up with Mandy Ferreira from Digicall and the assessor with no joy. Mandy said yesterday when she gets time she will look into my claim. Also waiting 10 minutes for your call to be answered by Absa Insurance and still waiting for "Lionel" to call me back since 29 Nov'16. The service are pathetic compare to what you pay for your building insurance comparing to their competitors are shocking!!!!</p>