Poor Unacceptable Service

I have been a loyal client of Absa for 30 years, and the level of service is undesirable. My Dragon Pass access was suspended for no reason. My account package was changed without any notification . I raised this query already on the 8th of September, with no positive query resolution to date. The query is being investigated, however I have not even received a courtesy call or apology e mail from a senior manager . My query is currently being attended by the Absa Premium banking department. Reference: EC: 96f74b38. Premium banking consultant, Mr Eugene Frederick Raseroka. It is of no fault to the gentlemen, as he is trying to assist me, however to date I do not have a satisfactory outcome. I am a very unhappy and frustrated customer and it seems Absa bank are not at all concerned loosing a valued client after 30 years. I have no choice, but to switch my accounts to a n alternate bank. Perhaps I would receive a more desired level of Service. Regards, M H Patel **********