Poor trust management

I, Mr Pillay, the Principal of Willowmead Secondary School, called Ms Zinhle Jitane yesterday for her to call back, which she did not. <br> I called again today, but was disappointed with her attitude towards her query on behalf your client, Matshidiso Jeanette Mokoena. The said learner says she already faxed information to Ms Jitane and is still waiting her response. in the meantime, your client Jeanette does not have the resources to attend school nor undertake the work that is assigned to her on a daily basis <br> <br> is this the type of attitude that one needs to contend with in the event of one entrusting ABSA Trust to manage one's trust account?