Poor training of agents of banks

Item: Absa
Rating: 1
Author: Renee M

Groenewald and Lubbe on behalf of ABSA is not properly trained in the National Credit Act (Regulation 5) and is harassing consumers apparently on behalf of ABSA when the consumer has a valid court order and is 100% up to date with payments. It is shocking how the law is blatantly ignored.

Helpful (0)

Replies (2)

Absa's replyOfficial

07 Jan 2019, 11:36

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
Absa Bank Ltd

Absa's reply07 Jan 2019, 11:36

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
Absa Bank Ltd

Absa's replyOfficial

07 Jan 2019, 11:40

Hi Renee Marais,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Absa's reply07 Jan 2019, 11:40

Official