Poor to non-existent service

<p>In October of 2015 I submitted my FICA documents to ABSA via the email address supp**** on the internet notification. They could not find my submission so I went to the Clearwater Mall branch in November and after shocking and disinterested service, finally after almost an hour and a half, was able to personally submit all the documents and do the fingerprint record application. I received a stamped copy of a form stating that I have FICA’d and my records were successfully updated. To this day, 6 June 2016 and countless calls, emails and even sending everything via email to someone at the branch, my documents have not been uploaded/updated or whatever. WHERE ARE THEY THEN!!!!! The disinterest and shoddy customer service received has totally shocked me. I am in the process of moving all my business over to FNB and Nedbank now as even the small job of cancelling the life cover on my petrol card, has not been attended (written request made on 1 March 2016). It appears that I will have to cancel this card in order to have the insurance discontinued. I also requested, as per the information received from your totally inefficient and untrained call centre, per internet banking and clicking on the little green button for a consultant to call me in connection with life cover on my credit card. I am totally dismayed at the number of calls I have received with reference to problems with my credit card, cancellation of life cover on my credit card – which I do not have, but wanted (and when I say no, it is for my garage card, I am told ‘well’ that is not the information they have). I was given the number of another lady to call today and when I said that I was advised that she could assist me, in her wonderfully helpful tone of total disinterest, her answer was ‘it depends on what with’. After having had my savings account with you from the age of 14 (1974 - UBS) and banking with your bank since then and having a Gold Account since 1998, it will be such a pleasure to close all my accounts. I have moved my car loan, savings and Bond account already and in the process of opening a credit card and petrol card so that I can cancel that facility – then as soon as the tax filing season is over, I will move my current account as well. I refuse to accept that this is normal business practice and ill equipped call centre/branch and heads of customer experience staff, who just do not do their jobs and paid by our service fees, are not prepared to assist their customers. Somebody should actually sit in the clinical and ugly Clearwater Mall branch and listen to the complaints of people waiting in ques and upon leaving without any proper service from staff. All banks are the same, but wow, ABSA has taken the cake on this competition of disgusting lack of service and continues to lose customers from what I hear.</p>