Poor support/ response to query

Come on ABSA,<br> <br> I give you the chance by contacting you directly with a query, but historically it seems you only prioritise Hellopeter complaints.<br> <br> I have waited almost 4 working days for a response to my pin query, and rile the fact that I am now doing this via Hellopeter.<br> <br> Why not give service to your long term loyal customers who are prepared to contact you directly first before publishing complaints on websites like this?<br> <br> Reference number ***