AH
Andries H

1 reviews | Active since Jun 2017

28 Sept 2019, 15:24

Poor support and issues on new internet websitr

What a useless bank. Changed their website, which caused me to be blocked from my business account. Called the business call centre, they said I must reset my pin. Then the page locks me out further and tells me to go to the bank (sitting in the middle of the bush eld thats bit difficult). Called them again and told I will be transferred to the online team-got to push numbers trying to get a machine to help me ....aah. Called them again, then got a different number to call. Called them and was told to re-register and all will be well....guess what. Still locked out. For a week in the bush, cant do any business, thanks to Absa. Done with them. Moving my home loan, trust accounts and business accounts as soon as I return. Cant believe in this day and age this is how a bank operates. (My private accounts with Investec, what a pleasure-moving all my accounts and closing the Absa chapter forever.)

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Replies (1)
Absa
Absa's reply30 Sept 2019, 10:25
Official
Dear Andries van Heerden 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management