Poor slow service, broken promises, non response to emails, survey form doesn't work

<p>On 9 Feb 2017 at 8am, I requested tax certificates for my virgin money card account telephonically. I was the promised the documents within 24 hours of my telephonic request. I expressed the urgency as I needed them for SARS in 24 hours.</p> <p> </p> <p>I received the documents 3 business days later on 14 Feb 2017!!!!! As a result of Virgin Money's broken promises, my deadline was missed!! Why promise 24 hours if it takes 3 days!! Either Virgin Money mustn't make promises it cant keep or the service needs to be shaped up - service unacceptable!!! </p> <p> </p> <p>With the documents I received 3 days later, there was a survey form. The survey form doesn't wor****!! I have mentioned this MULTIPLE TIMES previously, but clearly no-one pays attention to this. Please don't ask customers to fill in a form that doesn't wor****!!</p> <p> </p> <p>I advised all of the above in an email and included the email address of a previous consultant, Isobel who assisted me. Isobel did not reply and an anonymous reply eventually came a week later!!!!!! The reply of course did not respond to the broken survey form enquiry and only reattached the documents I asked for previously! Don't these people even read emails?!!!!</p> <p> </p> <p>This is not the first time I have complained about Virgin Money. I don't think I have ever encounted such poor service AGAIN AND AGAIN... I am beginning think there is no competant person working there!</p> <p> </p> <p>Virgin Money service fails once again...</p> <p> </p> <p> </p>