Poor services rendered by ABSA

For more than a week I have been asking ABSA to cancel the credit protection plan on both my credit card and vehicle finance. It’s unnecessary and I cannot afford it. Up until now I have had no feedback. Just emails saying “case is now closed”. My next step is the the National Consumer Ombudsman as they are white proficient in assisting with customer complaints as per a previous experience with them. I’ve been a client of ABSA for more than 10 years and am appalled by their service.