VP
Vincent P
1 reviews | Active since Jun 2022
06 Jun 2022, 13:36
Poor Services & no feedback.
I have submitted the documents for the account of the deceased to be closed on the 20th May at the three rivers branch. I have just spoken to Lerato at the NDE offices ( after send serval escalation mails to NDE@ Absa.co.za , & escalating to Karen Dhanraj (ZA) <***ca>, ***ca & ***ca how does not seem to take customer service very seriously, as non of the has responded) how told me that this is still being processed and will take 3 to 4 more weeks. This is unacceptable as they have had more than 3 weeks already just to close a normal savings account. Now wonder ABSA complaint resolution rate is also below par at 53.3.
Helpful (0)
Replies (10)0
Replies (10)
Absa's replyOfficial
06 Jun 2022, 15:03Dear Vincent Du Plessis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
Absa's reply06 Jun 2022, 15:03
Official
Dear Vincent Du Plessis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
VP
Vincent P's updateReviewer Update
06 Jun 2022, 15:09Hi Rezona
Hi can mail me on the following E-mail: ***
regards
Hi can mail me on the following E-mail: ***
regards
VP
Vincent P's update06 Jun 2022, 15:09
Reviewer Update
Hi Rezona
Hi can mail me on the following E-mail: ***
regards
Hi can mail me on the following E-mail: ***
regards
Absa's replyOfficial
06 Jun 2022, 15:28Dear Vincent Du Plessis Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Absa's reply06 Jun 2022, 15:28
Official
Dear Vincent Du Plessis Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
VP
Vincent P's updateReviewer Update
06 Jun 2022, 15:50Hi
No Mail was received
***
No Mail was received
***
VP
Vincent P's update06 Jun 2022, 15:50
Reviewer Update
Hi
No Mail was received
***
No Mail was received
***
Absa's replyOfficial
07 Jun 2022, 08:50Dear Vincent Du Plessis Thank you for your posting.
The email has been resent to your requested email address. Kind regards, Group Customer Care Rezona Louw
The email has been resent to your requested email address. Kind regards, Group Customer Care Rezona Louw
Absa's reply07 Jun 2022, 08:50
Official
Dear Vincent Du Plessis Thank you for your posting.
The email has been resent to your requested email address. Kind regards, Group Customer Care Rezona Louw
The email has been resent to your requested email address. Kind regards, Group Customer Care Rezona Louw
VP
Vincent P's updateReviewer Update
07 Jun 2022, 09:56Rezona
It has been more the an hour sins your relay and still I have not received any mail. The poor services just continues.
***
***
***
It has been more the an hour sins your relay and still I have not received any mail. The poor services just continues.
***
***
***
VP
Vincent P's update07 Jun 2022, 09:56
Reviewer Update
Rezona
It has been more the an hour sins your relay and still I have not received any mail. The poor services just continues.
***
***
***
It has been more the an hour sins your relay and still I have not received any mail. The poor services just continues.
***
***
***
Absa's replyOfficial
07 Jun 2022, 11:53Dear Vincent Du Plessis Thank you for your posting.
The email has been resent to both your requested email address. Kind regards, Group Customer Care Rezona Louw
The email has been resent to both your requested email address. Kind regards, Group Customer Care Rezona Louw
Absa's reply07 Jun 2022, 11:53
Official
Dear Vincent Du Plessis Thank you for your posting.
The email has been resent to both your requested email address. Kind regards, Group Customer Care Rezona Louw
The email has been resent to both your requested email address. Kind regards, Group Customer Care Rezona Louw
VP
Vincent P's updateReviewer Update
07 Jun 2022, 14:26Hi Razona
Seems as if you are not willing to help. Only keep on replaying with massages stating mail send , but no mail has been received on 2 days now. I have now also logged a complain with OBS (Ombudsman for Banking Services ) as well. I want tis matter sorted and closed with in 24 Hours
Seems as if you are not willing to help. Only keep on replaying with massages stating mail send , but no mail has been received on 2 days now. I have now also logged a complain with OBS (Ombudsman for Banking Services ) as well. I want tis matter sorted and closed with in 24 Hours
VP
Vincent P's update07 Jun 2022, 14:26
Reviewer Update
Hi Razona
Seems as if you are not willing to help. Only keep on replaying with massages stating mail send , but no mail has been received on 2 days now. I have now also logged a complain with OBS (Ombudsman for Banking Services ) as well. I want tis matter sorted and closed with in 24 Hours
Seems as if you are not willing to help. Only keep on replaying with massages stating mail send , but no mail has been received on 2 days now. I have now also logged a complain with OBS (Ombudsman for Banking Services ) as well. I want tis matter sorted and closed with in 24 Hours
Absa's replyOfficial
07 Jun 2022, 15:41Dear Vincent Du Plessis
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with the documents you handed in at the branch to ensure effective investigation and feedback.
Please send the required documentation to email address ***.
Kind regards, Group Customer Care Rezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with the documents you handed in at the branch to ensure effective investigation and feedback.
Please send the required documentation to email address ***.
Kind regards, Group Customer Care Rezona Louw
Absa's reply07 Jun 2022, 15:41
Official
Dear Vincent Du Plessis
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with the documents you handed in at the branch to ensure effective investigation and feedback.
Please send the required documentation to email address ***.
Kind regards, Group Customer Care Rezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with the documents you handed in at the branch to ensure effective investigation and feedback.
Please send the required documentation to email address ***.
Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
08 Jun 2022, 09:08Dear Vincent Du Plessis Thank you for your posting.
The email has been resent to both your requested email address.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded. Kind regards, Group Customer Care Rezona Louw
The email has been resent to both your requested email address.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded. Kind regards, Group Customer Care Rezona Louw
Absa's reply08 Jun 2022, 09:08
Official
Dear Vincent Du Plessis Thank you for your posting.
The email has been resent to both your requested email address.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded. Kind regards, Group Customer Care Rezona Louw
The email has been resent to both your requested email address.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded. Kind regards, Group Customer Care Rezona Louw