Poor services

Item: Absa
Rating: 1
Author: Deon K

I had a credit card with absa which is closed,I accidentally transferred money it to this account as it is still listed on my profile.

I have contacted the correct department to sort out the problem and was notified that it can take up to 72hrs for refund to go through.

It’s been 3 weeks and still no money has been refunded.

Helpful (0)

Replies (1)

Absa's replyOfficial

07 Nov 2019, 15:18

Dear Deon

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply07 Nov 2019, 15:18

Official